Priscila Melo

Service

In Field Sales / Service since: 1997

Region: Brazil

Km driven per year: approx. 50,000

Customers visited per year: approx. 150

You are one of the few women in TRUMPF’s Brazilian service team of almost 50. How do you feel in this male domain?

Absolutely fine! I have been in the field for 24 years and am valued for my expertise by all my colleagues. Unfortunately, every now and then I have to get past a few customer reservations. When this happens, I smile in a friendly way and say: “I’m here to solve your problem. Can we get started?”. So far, I’ve managed to convince everyone of my technological expertise.

What does it mean to you to be on the road?

It’s my vocation. I enjoy facing new technical and organizational challenges every day and helping our customers get their machines up and running again. There’s no routine, every day is different – and I often have to reschedule spontaneously because flights are canceled, roads are closed, or I can’t get a place to stay at short notice.

Sounds annoying.

Not at all – I love it! The only annoying thing is that I keep running into cockroaches, even in very good hotels in smaller towns. I don’t like cockroaches. But unfortunately, that’s a problem due to the sweltering heat in Brazil. It’s also annoying that there are no women’s toilets on the production floor of many smaller factories. So I always go up to office level: the women’s domain.

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